KEYNOTE TOPICS
Keynote Topic: The Eight Success Blockers by Arlene Johnson

The Eight Success Blockers

The Eight Success Blockers: often subtle, can be toxic to our success as individuals and within our organizations. Even with a firm conviction that we are capable and armed with the right resources to achieve a specific goal, we can stall out and stop taking action before we accomplish what we set out to.

What keeps preventing us from starting or completing what we next want to accomplish? What prevents us from being recognized as a high value contributor or experiencing more success in our business and personal lives?

There are eight major reasons—“success blockers”—that can stop you from starting something you want to achieve or completing it once you’ve started. Organizations suffer when individuals stop seeking within, or start seeking outside, the company to discover different ways to achieve more of their potential and new levels of success.

Keynote Topic: Customer Value Conversations by Arlene Johnson

Customer Value Conversations

The consultative conversation process that enables highly productive client conversations for individual and joint conversations and sales calls. CVC is a tactical and repeatable conversation process that helps you to plan and conduct conversations that ensure each client conversation results in gained critical client knowledge and important partnering action commitments.

In a complex and challenging business environment, CVC gives your sales, business development and customer interfacing people the competitive edge. The structured conversation framework enables all team members to plan and conduct client conversations that are client-centric in intention and results-oriented in outcome. Each program participant's communication skills and habits are evaluated and enhanced.

Keynote Topic: The Four Critical Client Agreements by Arlene Johnson

The Four Critical Client Agreements

It happens to us all…an important client meeting with “less than desired” results.

With a little planning and a partnering process for the conversation you’ll have with your prospect or client, you can replace that sinking feeling with the knowledge that you’ve gained differentiating client knowledge and critical partnering agreements in order to move forward in the opportunity cycle and win the business.

Suppose you are preparing for an important client conversation. With “less than complete” client knowledge, your discussion, if not “target on”, could produce a meeting outcome of buyer delays, at best.

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